Prop Hire Terms & Conditions | Lush & Lavish Events Brisbane
1. Definitions
In this agreement, "Client" refers to the individual or entity renting props from Lush & Lavish Events, including any authorised representatives or agents. "Company" refers to Lush & Lavish Events, encompassing its employees, agents, and affiliates. "Props" includes all items and equipment provided for rent by the Company, such as furniture, décor, linens, and accessories. The "Hire Period" is the duration for which the Client rents the props, beginning from the date of collection or delivery and ending on the return date specified in the rental agreement. The "Deposit" is the initial payment made by the Client when placing the rental order, held as security and separate from the full rental fee. "Full Payment" refers to the total amount due for the rental, including any additional fees or charges, to be paid as specified in the agreement. A "Restocking Fee" is charged for cancellations made within 7 days of the scheduled pick-up or delivery date, as detailed in the cancellation policy. "Force Majeure" refers to events or circumstances beyond either party's control, such as natural disasters or pandemics, which prevent contract fulfilment. The "Security Deposit" is a refundable amount held against potential damage, loss, or theft of rental items, as outlined in the security deposit clause. A "Replacement Fee" is charged for damaged, lost, or stolen props or missing packaging, as detailed in the damage and loss policy. A "Cleaning Fee" is applied for items that require additional cleaning beyond normal wear and tear.
2. Hire Period
The standard rental term for props is a maximum of 48 hours, a $50 fee applies for each day items are late. Rental extensions are possible, subject to availability, and incur a 20% daily fee of the total DIY Hire order amount. Please contact us to discuss extending your rental period.
3. Pricing and Payment Terms
Rental costs vary based on selected items. Please refer to our pricing guide or contact us for a tailored quote. A minimum deposit of $100 is required when placing an order, or the full amount can be paid upfront. Full payment is required at the time of ordering. If there are any remaining balances, they must be paid in full no later than 2 weeks before the event date. Late payment fees of $50 apply if the full amount is not paid by the specified deadline. We accept payments via credit/debit cards, PayPal, Afterpay, or bank transfer.
4. Security Deposit
A security deposit of minimum $100 is required as a holding bond and is processed on the day of order collection. The security deposit amount may vary based on the items being hired. The deposit will be refunded within 24 hours of item return, provided items are returned in their original condition and within the stipulated period. The deposit will be retained if items are returned damaged or late, or if items are not returned by the end of the specified return period. Costs for repair, replacement, or late fees will be deducted from the deposit, with any remaining balance refunded within 24 hours.
5. Delivery and Collection
For client pick-up, please ensure your vehicle is large enough to safely transport rental items and bring blankets and straps to prevent damage. We reserve the right to decline pick-up if items are not properly secured. Additional items provided by us must be returned; missing items will incur a fee, and future rental requests may be declined. We offer delivery for orders totaling $600 or more, with fees based on mileage. The latest pick-up time is between 9:30 PM and 10:00 PM, with late-night pick-up fees applying for times between 10:00 PM and 12:00 AM. No pick-ups are available after midnight. For client pick-up, you may use a medium/large SUV or other suitable vehicle, with no assistance from our staff for loading. Third-party collection is allowed with prior notice, and arrangements should be made for collection and return during our operating hours of 9:00 AM to 4:00 PM.
6. Condition of Props
Rental items should be returned in the same condition as delivered. Table linens and napkins must be hung to dry if wet and should be returned free of food and neatly folded. Large or stubborn stains will incur a replacement fee. Plinths should be returned clean and free of mud, sand, or grass, with a $20 cleaning fee charged if dirty. Missing or broken plinths will incur a replacement fee. Vases should be washed and returned in their original boxes, with replacement fees ranging from $15 to $60 each for missing or damaged vases. Tealight holders should be cleaned of wax residue, with a cleaning fee of $0.50 per holder for uncleaned items.
7. Damage and Loss
The Client is responsible for the repair or replacement of any damaged, lost, or stolen props. Replacement fees are detailed in a list available upon request. Excessive cleaning will incur a cleaning fee covering additional labour and supplies. The Company will inspect returned items and notify the Client of any charges for repairs or replacements as soon as possible.
8. Cancellation Policy
Cancellations must be made in writing at least 7 days before the scheduled collection or delivery date. Cancellations more than 7 days in advance will receive a full deposit refund. Cancellations within 7 days will incur a restocking fee equivalent to 50% of the total rental fee or the deposit amount, whichever is greater. No-shows without prior notice will forfeit the deposit and any remaining balance.
9. Changes to Terms and Conditions
The Company reserves the right to modify these terms and conditions at any time. Changes will be communicated to the Client, and updated terms will apply to all future transactions.