At Lush & Lavish Events, our goal is to make your event truly unforgettable. We want to ensure that everything goes smoothly, but we understand that sometimes plans can change. Here’s a straightforward overview of our refund policy to help you navigate any changes with ease.

General Refund Policy

Event Styling and Planning Services:

To secure your booking with us, a non-refundable deposit is required. This deposit helps us allocate the necessary resources and time to create the perfect event for you. If you need to cancel, please let us know as soon as possible. If you cancel more than 30 days before your event, you’ll receive a partial refund of any payments made, excluding the non-refundable deposit. Unfortunately, cancellations made within 30 days of the event cannot be refunded. For more details on our event styling and event hire terms and conditions, check out our Event Styling and Prop Hire  terms and conditions.

Prop Hire:

For our prop hire services, we offer a standard rental period of 48 hours. If you wish to extend the rental period, we’re happy to accommodate this subject to availability, with an additional fee of 20% per day of the total DIY Hire order amount. If you need to cancel your prop hire, please do so at least 14 days before the scheduled pickup date for a 50% refund. Cancellations within 14 days are non-refundable. Learn more about our prop hire options on our Prop Hire Page.

Linen Rentals:

We ask that you follow our linen return conditions to ensure the best quality for future events. If linens are returned damaged or stained beyond normal use, replacement fees will apply. Refunds won’t be available if the linens are returned wet or with significant stains. For details on our linen rentals, visit our Linen Rentals Page.

How to Request a Refund

If you need to request a refund or have any questions about our policy, please get in touch with us:

• Email: info@lushandlavish.com.au
• Phone: 0483232904

Include your booking details and a brief description of your request so we can assist you promptly.

We’re Here to Help

If you have any questions or need further clarification, don’t hesitate to reach out. We’re here to ensure everything is as seamless as possible and to support you through any changes.

For more information, you might also want to check out our Terms and Conditions Page and Contact Us Page.